Customer Success Specialist

Job description

Knowing how to help others grow and expand their online business is an empowering and rewarding skill. Our Customer Success team meets daily with great new people and the products they sell. Often, these sellers face hurdles that they must overcome in order to not just survive, but thrive.


That’s where Shoplo helps ❤️


We’re looking for a passionate and positive human being to join our team as a Customer Success Specialist for the Polish Market.

Why work at Shoplo?

  • You can count on our focus and support to improve your professional skills.

  • You’ll develop a deep understanding of customer success and the skills that you’ll need to really make our customers successful.

  • Benefits like conferences & training, language lessons, Multisport card, and internal Tech & Business Talks.

  • The atmosphere! We are a bunch of friends from all kinds of different countries and walks of life; working effectively for the same goal.

  • Team-building events, snacks, a super chill office space, and loads of other cool stuff

  • Sometimes our dogs come to the office :)  

  • A negotiable salary that will reflect your skills and accomplishments

Requirements

You will:

  • Act as the main point of contact for our customers.

  • Engage with our customers via phone, chat, email, to respond to their inquiries, and resolve their issues.

  • Align our customers’ expectations with Shoplo’s solutions

  • Ensure that customers get the maximum value from their Shoplo subscription, identify new growth opportunities, and collaborate with other teams to ensure customer retention.

  • Show initiative while working alone, but also thrive in a team-based environment.

  • Perform other odd jobs, such as creating user tutorials, sponge bathing our developers or other projects related to this position.

  • Get to work with the most creative entrepreneurs in e-commerce

You should:

  • Have a great passion for working directly with customers.

  • Love solving customer issues and finding proactive solutions to prevent customers from facing such issues.

  • Have good English and xcellent Polish communication skills.

  • Love data and be able to make data-driven decisions.

  • Thrive in a fast-paced and dynamic environment - you will wear many hats and juggle many balls.

  • Always be innovative, unafraid of change, and dissatisfied with adequacy.

  • Above all, you’re a great communicator. You can put yourself in another’s shoes, and understand what information our users need on the spot.

Bonus points:

  • If you have experience with e-commerce and working in a startup environment.

  • If you have an aptitude for technology and coding

  • If you can speak another language (other than English and Polish)