Customer Success & Sales Specialist

Job description

Helping others to grow and expand their online business is an empowering and rewarding skill. Our Customer Success & Sales Specialist team meets great new people with great products to sell every single day. And every single day, these sellers face hurdles they need to overcome in order to not just survive, but thrive.

That’s where Shoplo helps ❤️

 

We’re looking for a passionate and positive human being to join our team as a Customer Onboarding Specialist, working with both Polish and international markets.

 

Why work at Shoplo?

  • You can count on our focus and support to improve your skills.

  • You’ll develop a deep understanding for customer success and the skills that you’ll need to really make customers successful.

  • Benefits like conferences & training, language lessons, Multisport card, health insurance, internal Tech & Business Talks.

  • The atmosphere! We are a bunch of friends from all different countries and walks of life working effectively for the same goal.

  • Team-building events, snacks, a super chill office space and loads of other cool stuff

  • Last but not least, a negotiable salary that will reflect your skills and accomplishments.

  • Sometimes our dogs come to the office :)

Requirements

 

You will:

  • Act as the main point of contact for a new customer during the onboarding phase of their account lifecycle and managing the sales funnel.

  • Analyse and create offers to best suit our

  • Follow up with existing customers in order to upsell and cross-sell new products and upgrade plans mostly over phone and email.

  • Align customer expectations with Shoplo’s solutions, as well as educate the customer about what it is we can help them with.

  • Get to work with the most creative entrepreneurs in ecommerce

About you:

  • Have a great passion for working directly with customers

  • Love solving customer issue and finding proactive solutions to avoid customer facing these issues.

  • Excellent English and Polish communication skills - extra points if you can speak another language.

  • Know how to converse in the language of benefits.

  • Love data and have a thorough understanding of data-driven decisions.

  • Thrive in a fast-paced and dynamic environment - you will wear many hats and juggle many balls.

  • Always be innovative, unafraid of change, and dissatisfied with adequacy.

  • Above all, you’re a great communicator. You can put yourself in another person’s shoes, and understand what information a user needs at that moment.

  • We’d love it if you have an aptitude for technology and coding.

  • Bonus points - Great (but not a must) if you have experience with ecommerce and working in a startup environment.